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Return policy & guarantee

RETURN POLICY

Refund / exchange within 30 days of receipt of the package (excluding delivery charges). Items must be in their original packaging, have not been worn and show no signs of wear. We reserve the right to refuse an exchange or refund if these conditions are not met. These deadlines are extended for the holiday season.
No refunds or exchanges on sale items, sample sales items and custom jewelry. For hygienic reasons, items in the "merch" section are neither refundable nor exchangeable.
You will have to assume the return cost of a bubble envelope and a stamp at $ 1.94. Know that you can reuse our envelope. We ask for these precautions to avoid transport problems.

Please note that if the return instructions have not been followed and the item is damaged or lost, we will not be able to process the request.

Our address: 510-9500 rue Meilleur, Montreal, H2N2B7

For purchases made at one of our retailers, please contact the store first.

Please note that once your request is processed, we will contact you by email to notify you.

Refunds will be made using the same method of payment. Once the refund is processed, it will appear within 3-5 days. 

Return Form (to print and send back with the item)


GUARANTEE

We take the satisfaction of our customers to heart. In order for us to process any warranty claim, please include a photo, full name of the person who ordered, and your order number.

For any chain or link breakage following normal use, we always offer free repair. For shipping, please see our return / exchange policy above.

Note that we do not offer pure gold jewelry, but gold plated jewelry between 14k and 18k. This color is durable but not immutable. It is natural that over time and with normal use, the color of the plating will fade or wear off. Our care recommendations must be followed in order for the jewel to have a normal lifespan.

Our care recommendations have been established so that you can enjoy your jewelry for as long as possible. If these have not been respected, we will not be able to apply the warranty. Also note that discoloration due to improper maintenance and use is not covered.

Here is our warranty policy according to the different materials:

Rhodium-based jewelry:
3-month warranty on abnormal shifting and premature breakage.
We reserve the right to assess each situation.

.925 silver and stainless steel
6 month warranty on premature breakage.

.925 silver and gold plated stainless steel
6 months warranty on premature breakage and 3 months on early discoloration. We reserve the right to assess each situation.

Brass / copper based jewelry:
6 months warranty on premature breakage and 3 months on early discoloration. We reserve the right to assess each situation.

Hair accessories
3 month warranty on premature breakage.