How can we help?



We use Canada Post and Purolator for all our shipments.
What size should I buy?

If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products.

Can I cancel my order?

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.

Can you send my package internationally?

You can choose the most appropriate shipping method for you. Please note that we are not responsible for customs fees.

What is your return policy?

Refund or exchange within 30 days of receipt (excluding delivery charges). Items must be in their original packaging, unworn and show no signs of wear. We reserve the right to refuse an exchange or refund if these conditions are not met. These delays are extended for the holiday season.

No refunds or exchanges on sale section items, inventory sales, sample sales and custom jewelry. For hygiene reasons, items in the "merch" section and hair clips are neither refundable nor exchangeable.

If one or more items are missing from your order, you have 14 days following receipt of the package to notify us.

You will be responsible for the return postage, which consists of a bubble envelope and a $1.94 stamp. Please note that you can reuse our envelope. We ask for these precautions to avoid shipping problems.

Please note that if the return instructions have not been followed and the item is damaged or lost, we will not be able to process the request.

Please note that once your request has been processed, we will contact you by email to notify you.

Refund will be proceed with the same method of payment. Once the refund has been processed, it will appear within 3 to 5 days.

Our address: 510-9500 rue Meilleur, Montreal, H2N2B7

How much does delivery cost?
Each order is carefully processed and packaged by hand in our Montreal workshop. Your order will be processed as quickly as possible. Orders are processed within 1 to 7 business days of purchase. *Free regular delivery without tracking number on all purchases over $50 for the province of Quebec. Regular delivery is subject to normal postal delays; from 3 to 20 business days for the province of Quebec. (Please note that regular delivery does not offer the possibility of tracking your package)** Please note that this option does not have a tracking number, so once the package has been sent, we can no longer trace it. If you want to track your package, opt for express delivery. Regular delivery without tracking # with Canada Post at $3.50 for all purchases under $50 *Regular delivery is subject to regular postal delays, which range from 3 to 20 business days for the province of Quebec. During busier periods (such as the holiday season) or when there are statutory vacations, delivery times may be longer. Express delivery: fixed rate of $10 +tx. The package will be provided with a tracking number. Delivery time is 1 to 3 business days. We use Purolator or Canada Post depending on your location. The fastest will be selected. Fragile express delivery: flat rate of $7 +tx for items requiring fragile shipping (e.g. hair clips, caps, merchandise, etc.) Express delivery with tracking number is free for purchases over $160 before taxes and after discounts. IT IS IMPORTANT to check that your delivery address is correct and complete. Any omissions/errors (e.g. apartment, address, street, zip code) in this information may result in delays and additional charges. **Please note that orders lost due to missing information are non-refundable. Pick-up at the workshop: available Monday to Thursday between 10am and 5pm. The pick-up address is: 510-9500 rue Meilleur, Montreal, Qc H2N 2B7. International delivery: Please note that shipping times for packages sent by “Small Package Air” are 6 to 12 days and do not include a tracking number. Delivery to the following provinces: New Brunswick, Newfoundland and Labrador, Northwest Territories, Nova Scotia, Nunavut, Prince Edward Island. Delivery charges are $10 + taxes and include a tracking number: Alberta, British Columbia, Saskatchewan, Manitoba, Yukon. Delivery charges are $15+ taxes and include a tracking number.

Shipping, Returns & Exchanges

My sleeper earrings don't close properly. What should I do?
Some of our earrings are sleeper earrings with a malleable silver shank. This may move slightly at times, causing the earring to close less securely. They are not necessarily broken and can often be repaired with a simple trick. Here's a video showing how to replace the pin (juste ici).Simply push it upwards and make it arrive directly in the opposite notch. 

If you have any further questions, please contact customer service via our e-mail address :

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

I have a defective or missing item in my order. What should I do?

Each order is prepared and dispatched with care. It is possible that damage may occur during transport. If this is the case, you must contact us within 14 days of receipt. We will be happy to send you a new item at our expense. If the item is out of stock, we will exchange it or issue a refund according to the original method of payment. If an item is missing from your order, you must contact us at within 7 days of receipt for a replacement.

Promotions and discount coupons

We love to spoil you! That's why we often offer promotions and discount coupons to use when you shop online. Each promotion is limited in time and may require a code. Explanations of each promotion will always be clear and easy to understand. Please note that no offer is cumulative or transferable. Unfortunately, we cannot apply discounts retroactively. For promotions applied directly on the site, you cannot add an additional code. If you subscribe to our newsletter and receive the discount code after your first purchase, please note that it can be applied to a subsequent order. Simply follow us on social networks or subscribe to our newsletter to benefit from even more offers!

Out of stock

Inventory is counted regularly to avoid unpleasant surprises. However, inventory can sometimes play tricks on us. If an item becomes unavailable while your order is being processed, we'll be happy to offer you a similar product, refund your original payment or give you a credit note.

Get in touch

Have questions about your order, or a general enquiry?