If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products.

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.

You can choose the most appropriate shipping method for you. Please note that we are not responsible for customs fees.

Refund or exchange within 30 days of receipt (excluding delivery charges). Items must be in their original packaging, unworn and show no signs of wear. We reserve the right to refuse an exchange or refund if these conditions are not met. These delays are extended for the holiday season.

No refunds or exchanges on sale section items, inventory sales, sample sales and custom jewelry. For hygiene reasons, items in the "merch" section and hair clips are neither refundable nor exchangeable.

If one or more items are missing from your order, you have 14 days following receipt of the package to notify us.

You will be responsible for the return postage, which consists of a bubble envelope and a $1.94 stamp. Please note that you can reuse our envelope. We ask for these precautions to avoid shipping problems.

Please note that if the return instructions have not been followed and the item is damaged or lost, we will not be able to process the request.

Please note that once your request has been processed, we will contact you by email to notify you.

Refund will be proceed with the same method of payment. Once the refund has been processed, it will appear within 3 to 5 days.

Our address: 510-9500 rue Meilleur, Montreal, H2N2B7

If you have any further questions, please contact customer service via our e-mail address : service@horacejewelry.com

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

Each order is prepared and dispatched with care. It is possible that damage may occur during transport. If this is the case, you must contact us within 14 days of receipt. We will be happy to send you a new item at our expense. If the item is out of stock, we will exchange it or issue a refund according to the original method of payment. If an item is missing from your order, you must contact us at service@horacejewelry.com within 7 days of receipt for a replacement.

We love to spoil you! That's why we often offer promotions and discount coupons to use when you shop online. Each promotion is limited in time and may require a code. Explanations of each promotion will always be clear and easy to understand. Please note that no offer is cumulative or transferable. Unfortunately, we cannot apply discounts retroactively. For promotions applied directly on the site, you cannot add an additional code. If you subscribe to our newsletter and receive the discount code after your first purchase, please note that it can be applied to a subsequent order. Simply follow us on social networks or subscribe to our newsletter to benefit from even more offers!

Inventory is counted regularly to avoid unpleasant surprises. However, inventory can sometimes play tricks on us. If an item becomes unavailable while your order is being processed, we'll be happy to offer you a similar product, refund your original payment or give you a credit note.