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Each order is processed and packaged with care, by hand in our Montreal workshop.

The processing time for the orders are 1 to 7 working days following the purchase.

There is no charge for regular delivery without a tracking number for orders over $30. Please note that this option does not have a tracking number, so once the package is sent, we can no longer track it. If you want to track your package, opt for express delivery.

Regular delivery without tracking # with Canada Post at $2.95 for all purchases under $30.

*Free regular delivery without tracking number on all purchases over $30 for the province of Quebec.

  • Regular delivery is subject to regular postage deadlines; from 3 to 20 working days for the province of Quebec. During busier periods or holidays, these times may be longer. (Note that regular delivery does not offer the option of tracking your package)
  •  Canada Post Express delivery: flat rate of $9. The package will be provided with a tracking number. Delivery time is 1 to 7 business days.
  • Purolator delivery: flat rate of $10. The package will be provided with a tracking number. The usual delivery time is 1-2 business days, but due to the current situation there may be delays beyond our control.
  • Fragile express delivery: flat rate of $7 for items requiring fragile delivery (e.g. hair clips, caps, merchandise, etc.).
  • Express delivery with tracking number is free on orders over $175 before taxes and after discounts.
  •  Pick-up at the workshop is available Monday through Thursday between 10 a.m. and 5 p.m. The pick-up address is: 510-9500 rue Meilleur in Montreal, Qc H2N 2B7

IT IS IMPORTANT to check your delivery address to make sure it is correct and complete. Any omissions / errors (eg apartment, address, street, postal code) of this information may cause delays and additional costs.

  • Please note that an order lost due to lack of information is not refundable.

Pick-up at the workshop: available Monday to Friday between 10:00am and 5:00pm. Pick-up address: 510-9500 rue Meilleur, Montreal, Qc H2N 2B7.

International delivery : Please note that  shipping delays for parcels sent by "Small packet by airmail" are 6 to 12 days and do not include a tracking number.

Delivery for the following provinces: New Brunswick, Newfoundland and Labrador, Northwest Territories, Nova Scotia, Nunavut, Prince Edward Island. Delivery fees are 10$+ taxes and include a tracking number.

Delivery for the following provinces: Alberta, British Columbia, Saskatchewan, Manitoba, Yukon. 
Delivery fees are 15$+ taxes and include a tracking number.

Order Cancellation: An order can be canceled within 30 minutes of your purchase. You must send us an email with your order number to request it. Otherwise, you can make a return.

Order not received: If you do not receive your order within the expected time frame, please contact us via our email below. We ask that you contact us within 3 months of placing your order.

For any additional questions, do not hesitate to contact us through our email address: service@horacejewelry.com

* Please note that the amounts listed above do not include taxes *