Each order is processed and packaged with care, by hand in our Montreal workshop.
The processing time for the orders are 1 to 7 working days following the purchase.
There is no charge for regular delivery without a tracking number for orders over $30. Please note that this option does not have a tracking number, so once the package is sent, we can no longer track it. If you want to track your package, opt for express delivery.
Regular delivery without tracking # with Canada Post at $2.95 for all purchases under $30.
*Free regular delivery without tracking number on all purchases over $30 for the province of Quebec.
IT IS IMPORTANT to check your delivery address to make sure it is correct and complete. Any omissions / errors (eg apartment, address, street, postal code) of this information may cause delays and additional costs.
Pick-up at the workshop: available Monday to Friday between 10:00am and 5:00pm. Pick-up address: 510-9500 rue Meilleur, Montreal, Qc H2N 2B7.
International delivery : Please note that shipping delays for parcels sent by "Small packet by airmail" are 6 to 12 days and do not include a tracking number.
Delivery for the following provinces: New Brunswick, Newfoundland and Labrador, Northwest Territories, Nova Scotia, Nunavut, Prince Edward Island. Delivery fees are 10$+ taxes and include a tracking number.
Order Cancellation: An order can be canceled within 30 minutes of your purchase. You must send us an email with your order number to request it. Otherwise, you can make a return.
Order not received: If you do not receive your order within the expected time frame, please contact us via our email below. We ask that you contact us within 3 months of placing your order.
For any additional questions, do not hesitate to contact us through our email address: email@example.com
* Please note that the amounts listed above do not include taxes *