Guarantee

GUARANTEE

We take the satisfaction of our customers to heart. Please always contact us by email before sending your jewelry for warranty related requests. In order for us to process any warranty claim, please include a photo, full name of the person who ordered, and your order number. Our email address: service@horacejewelry.com

For any chain or link breakage following normal use, we always offer free repair. For shipping, please see our return / exchange policy above.If you receive a jewel that does not close properly (necklace, bracelet, anklet) or a pair of defective or "loose"* earrings, please contact us immediately so that we can help you resolve the problem. Do not wear the jewel/earring in question. If you wear them and lose them, we cannot replace them.

* For sleeper type earrings, you should hear a small "click" when closing them. If not, the loop may be loose. So you must contact us before wearing them.

Note that we do not offer pure gold jewelry, but gold plated jewelry between 14k and 18k. This color is durable but not immutable. It is natural that over time and with normal use, the color of the plating will fade or wear off. Our care recommendations must be followed in order for the jewel to have a normal lifespan.

Our care recommendations have been established so that you can enjoy your jewelry for as long as possible. If these have not been respected, we will not be able to apply the warranty. Also note that discoloration due to improper maintenance and use is not covered.

Here is our warranty policy according to the different materials:

Brass-based jewelry
3-month warranty on abnormal shifting and premature breakage.We reserve the right to assess each situation.

.925 silver
Guarantee up to 6 months on premature breakage based on reasonable use. Please note that each situation will have to be evaluated by a member of our team before granting the warranty.

.925 silver gold plated
Warranty up to 6 months on premature breakage and 3 months on premature discoloration under reasonable use. Please note that each situation will have to be evaluated by a member of our team before granting the warranty.

Stainless steel and gold-plated stainless steel
3 month warranty on premature breakage. Please note that each situation will have to be evaluated by a member of our team before granting the warranty.

Hair accessories
3 month warranty on premature breakage.