Shipping
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Each order is processed and packaged with care, by hand in our Montreal workshop. The processing time for the orders are 1 to 7 working days following the purchase. There is no charge for regular delivery without a tracking number for orders over $50. Please note that this option does not have a tracking number, so once the package is sent, we can no longer track it. If you want to track your package, opt for express delivery. Regular delivery without tracking # with Canada Post at $3.50 for all purchases under $50. *Free regular delivery without tracking number on all purchases over $50 for the province of Quebec.Regular delivery is subject to regular postage deadlines; from 3 to 20 working days for the province of Quebec. During busier periods or holidays, these times may be longer. (Note that regular delivery does not offer the option of tracking your package) Express Delivery: fixed rate of $10 +tx. The package will then be provided with a tracking number. Delivery time is 1 to 3 working days. We use Purolator or Canada Post depending on your location. The fastest will be selected. Fragile express delivery: flat rate of $7 for items requiring fragile delivery (e.g. hair clips, caps, merchandise, etc.). Express delivery with tracking number is free on orders over $160 before taxes and after discounts. Pick-up at the workshop is available Monday through Thursday between 10 a.m. and 5 p.m. The pick-up address is: 510-9500 rue Meilleur in Montreal, Qc H2N 2B7 IT IS IMPORTANT to check your delivery address to make sure it is correct and complete. Any omissions / errors (eg apartment, address, street, postal code) of this information may cause delays and additional costs. **Please note that an order lost due to lack of information is not refundable. Pick-up at the workshop: available Monday to Friday between 10:00am and 5:00pm. Pick-up address: 510-9500 rue Meilleur, Montreal, Qc H2N 2B7. International delivery : Please note that shipping delays for parcels sent by "Small packet by airmail" are 6 to 12 days and do not include a tracking number.
Delivery for the following provinces: New Brunswick, Newfoundland and Labrador, Northwest Territories, Nova Scotia, Nunavut, Prince Edward Island. Delivery fees are 10$+ taxes and include a tracking number. Order Cancellation: An order can be canceled within 30 minutes of your purchase. You must send us an email with your order number to request it. Otherwise, you can make a return. Order not received: If you do not receive your order within the expected time frame, please contact us via our email below. We ask that you contact us within 3 months of placing your order. For any additional questions, do not hesitate to contact us through our email address: service@horacejewelry.com * Please note that the amounts listed above do not include taxes * |
